Privacy Policy

This Privacy Policy explains how Van Dyke Chimney Sweeps, operated by Peter Hilditch (“we”, “us”, “our”), collects, uses, and protects any personal information you provide when using our website at vandykesweeps.co.uk.

We are committed to protecting your privacy and handling your data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Van Dyke Chimney Sweeps is a sole trader business providing chimney sweeping and related services across Brighton, Hove, and the wider Sussex area. For any data-related enquiries, please contact us directly:

Email: hello@vandykesweeps.co.uk
Phone: 07376 612222

What Information We Collect

When you contact us through our website contact form, we collect the following information:

  • Your name
  • Your email address
  • Your phone number
  • Your postcode
  • Any information you include in your message

How We Use Your Information

The information you provide is used solely to respond to your enquiry and, where applicable, to arrange and carry out chimney sweeping services at your property. We do not use your data for marketing purposes, and we do not send unsolicited emails or newsletters.

Legal Basis for Processing

We process your personal data on the basis of legitimate interests — specifically, to respond to your enquiry and provide the services you have requested.

How Your Data Is Stored

Website contact form: Enquiries submitted through our website are delivered directly to us by email. We do not store form submissions on the website itself.

Client management system: We use a third-party client management and scheduling application called The Heating App to manage bookings and customer records. This system operates independently of this website and handles its own data storage and security in compliance with UK GDPR. For information on how The Heating App manages your data, please refer to their own privacy policy.

How Long We Keep Your Data

We retain customer contact information only for as long as is necessary to fulfil the services requested and to meet any legal or insurance obligations. If you would like your data removed, please contact us directly and we will action your request promptly.

Sharing Your Data

We do not sell, rent, or share your personal data with any third parties for marketing purposes. Your data may only be shared where required by law.

Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right of access — you can request a copy of the data we hold about you
  • Right to rectification — you can ask us to correct inaccurate data
  • Right to erasure — you can ask us to delete your data
  • Right to restrict processing — you can ask us to limit how we use your data
  • Right to object — you can object to our processing of your data

To exercise any of these rights, please contact us at hello@vandykesweeps.co.uk.

Complaints

If you have concerns about how we handle your data, you have the right to lodge a complaint with the UK’s data protection regulator, the Information Commissioner’s Office (ICO), at www.ico.org.uk.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Last updated: September 2026

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07376 612222

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